What is Tamara
What is Tamara's service?
The Tamara service is one of the easiest services that can be used to shop and pay at a later time, as it provides you with an opportunity to postpone the payment up to 30 days, or you can choose to pay the bill in fixed installments, but without waiting for any additional fees.
Are there any hidden benefits or fees for using Tamara?
In fact, Tamara does not charge any fees when using this service, but the profit from its use comes from the revenue of its partner stores.
How to refund an order
Each store has its own refund policy, and this means that the Tamara service does not follow a specific refund policy, but rather depends on the policy of the store you have shopped from, meaning that in that case you will have to return to the store to submit a refund request, and then it will complete the transaction as it is The case in normal payment methods.
Cancel the order before shipping
Also, in this case, the transaction will be primarily with the store that you shop through, and once the purchase and shipping process is canceled, the currency will be canceled from the Tamara service as well.
Dealing with ordering or non-receipt issues
There is no doubt that the process of preparing the order that you have chosen and shipping it to you is one of the tasks of the shopping store, so when there is any problem related to the quality of the product or the delay in delivery, the store is contacted to treat the matter, and with regard to the Tamara service, the payment of installments will not be stopped or even refunded to you Only after receiving an order from the store to approve the refund.
Return part of the order
Customers can make a partial refund of the order and this happens by communicating with the store, in which case Tamara will guarantee that the value of the refunded order will be returned to you in the manner in which you paid.
If Tamara has not yet received the payment, she will erase the refunded order from the total order value.
Remaining fees after returning the order
In fact, there are many stores that charge shipping fees on the total order, and in the case of returning the product, there is still the shipping value that you have to pay, but if you notice that there are exaggerated additions or that the number provided is incorrect, you can contact the store management to inquire about this.
Where do refunds come from?
In general, Tamara will work to return the refunded amount to the credit or bank card that you used to pay, and for information about this amount, you can enter your personal account on the Tamara application and then open the requests page, where you can find here the amount that will be refunded to you between Purchase details.
Sometimes you may not be able to see the amount, but Tamara works to get it back into your wallet within 3-4 days.
How to pay in Tamara
You can pay the installments and amounts due to the Tamara service by logging into your account on the application and then choosing the payment method that suits you.
Each time the payment due date approaches, you will be notified through emails or even text messages.
Procedures for late payment
In the event of late payment on time, you will be charged 25 riyals or dirhams, and in that case, these fees will be donated to one of the charitable societies, in order for Tamara to follow the solutions of Islamic law.
What cards does Tamara accept?
Tamara accepts payment through the following:
mada card
visa
MasterCard
Apple Pay
مشعل بومشاري
3 years ago
هل متوفر دفع عند الاستلام