سياسه الاستبدال والاسترجاع

Request for replacement and return: 1. Cancellation before shipping: - The customer has the right to cancel the order before it is shipped, with deduction of shipping fees. - The paid amount will be fully refunded within 14 working days according to the policy of the relevant bank. 2. Cancellation after shipping: - It is required to return the order to the company's headquarters before canceling the order, as shipping fees are not refundable. - The customer must bear the costs of round-trip shipping fees and delivery charges. 3. Bank commission: - A bank fee estimated at 2.50% will be deducted in case of electronic payment. 4. Return and replacement period: - Returns and replacements must be requested within 7 days from the order date, and only through the designated page. - The customer is not allowed to visit branches without an official direction from the store. If the product has a warranty, shipping fees for both ways will be charged to the buyer. 5. Replacement during the discount period: - The customer cannot return goods during the discount period, but only has the right to replace. The customer must deliver the returned product or warranty to the nearest branch directed to them. 1. Shipping costs will be calculated based on the volumetric weight of the products, which is calculated as follows: (length × height × width) = volumetric weight. 2. The higher weight between the actual weight and the volumetric weight will be used for shipping calculation. 3. The pricing will be as follows: - From 1 kilogram to 13 kilograms: 21 Riyals. - For each additional kilogram after 13 kilograms: an increase of 3 Riyals per kilogram. 4. In case of return, the same rules and conditions will apply to shipping costs. Replacement and return link and warranty https://returns.ruknalmasih.com/ steps: enter your order number and mobile number, then create a new request. Choose according to the mentioned cases: replacement, return, or warranty. Then add a video about the problem you faced to address the issue and expedite your request. After approval, it will be delivered to the nearest branch of the shipping provider. If you encounter any problem submitting the request, contact customer service to resolve the issue.