General Provisions:
Your sale, purchase and use of the products available on this site are subject to the terms and conditions of use and service.
The store may choose to accept, not accept or cancel your order in some cases, for example, if the product you wish to purchase is not available, if the product is priced incorrectly, or if the order is found to be fraudulent.
The site will return what you paid for the orders that were not accepted or that are canceled from the store within a period not exceeding 14 days.
By purchasing or sending an email, you agree to receive any emails or any notices regarding the order and any advertising messages.
The site reserves the right to make any modifications or changes to its site and the policies and agreements associated with it, including the privacy policy and the request, as well as the document of the terms and conditions of service and the terms of replacement and return.
Return and exchange policy:
• The amount is returned for all products within a period of not 14 days from receiving the order, provided that the products are not opened, and they can be replaced within 3 days from the date of the partners, provided that the products are not opened. In order to preserve the quality of the product and the validity of preservation, it cannot be returned after that unless there is a problem or defect in the product.
• In the event of a product manufacturing defect or error within 3 days from the date of purchase, it will be returned after reporting it (return and replacement box) and it will be maintained according to the agent's warranty policy.
Some electrical products do not have a warranty from the suppliers
• Cases that do not accept the return of products:
When submitting a return request after the specified time from the date of receipt.
When the product has been used, damaged, or is not in the same condition that you received it, or when the product safety label is removed.
Consumable products that have been used or installed.
Products whose serial numbers have been tampered with or removed.
Products without price tags, stickers, original packaging, or lack of any related accessories.
Shipping and handling fees are not refundable after a completed message has been received.
•• Important note: Amounts paid by mada or credit cards, as well as those paid by shipping companies, are entered into the store's account after 14 days of payment.
•• How can I get my money back, if I receive an item that is not in the right shape or is damaged?
When you receive the item in a damaged condition or not similar to what was chosen from the site (the item must be photographed and the photo sent in no more than 24 hours on WhatsApp, see the contact numbers in the department of our branches and methods of communication).
•• After confirming that the item is damaged, you can return the item to us in the same condition in which you received it and in the same original packaging at the time of receipt, within a period of 3 days from the date of receipt.
•• As soon as we receive the item, we will examine it, and if it is actually found that there is a defect or damage in it, we will immediately start the procedures to compensate you with another healthy product without incurring any additional amounts for delivery, and if you wish to cancel the order, we will take the procedures to return the money to you after deducting the shipping fees .
